Frequently asked questions

PRODUCTS

HOW AND WHERE CAN I PURCHASE INUKA PRODUCTS?

INUKA Products are available exclusively through an INUKA Business Member.

Create the shopping experience you want by contacting an INUKA Business Member who will assist you to:

  • Choose and get your favourite fragrance and fragranced products
  • Give advice on the fragrances you'd love to experience
  • Choose how and when you want to be contacted

INUKA has an activate social media community where you can connect with INUKA business entrepreneurs in your area. Join us on Facebook and request an INUKA Business Member to be in touch with you.

WHERE CAN I GET THE INUKA PRODUCT PRICE LIST?

INUKA Products are available exclusively through an INUKA Business Member.
We have an activate social media community where you can connect with INUKA business entrepreneurs in your area. Join us on Facebook and request an INUKA Business Member to be in touch with you.

ARE YOUR FRAGRANCES OIL BASED?

Yes, it contains 22% - 25% essential oils, imported from France.

WHAT IS THE DIFFERENCE BETWEEN EAU DE COLOGNE, EAU DE TOILETTE, EAU DE PARFUM AND PARFUM?

These terms refer to the strength of the fragrance, or more specifically, to how much high-grade alcohol and/or water has been added to the fragrance oils. PARFUM (usually the most concentrated form you can buy) typically has 22% - 30% fragrance oil dissolved in alcohol. Any mixture with a lower proportion of oil to alcohol is an eau (water).
Eau de Cologne: (3% - 5% perfume oil)
Eau de Toilette: (4% - 8% perfume oil)
Eau de Parfum: (8% - 18% perfume oil)
PARFUM: (22% - 30% perfume oil)

At INUKA we use international standards to enable us to classify our 30ml fragrance products as a PARFUM.

WHY DO FRAGRANCES SMELL DIFFERENT ON DIFFERENT PEOPLE?

Everything from diets, skin types, genes, hair colour, stress, hormonal changes, medication and even the lifestyle we lead can have an effect on the way a Fragrance smells on us. PH levels (amount of acidity in our skin) also vary slightly from person to person. Our individual levels of PH will determine how each ingredient in a Fragrance will react with our skin.

People with dry skin usually find their fragrance lasts a shorter time than those with oily skin, as oily skin has more natural moisture for the fragrance to cling to. It is important not to purchase a fragrance because we read about it in a magazine advert or smelt it on someone. We have to try it on our own skin to experience how the Fragrance reacts with our own body chemistry.

DOES A FRAGRANCE LAST LONGER ON MOIST OR DRY SKIN?

Fragrance smells at its best when worn on moisturized skin. The warmth of one's body enables the fragrance to warm thereby releasing its true scent. Without the necessary oils to hold Fragrances it can even misrepresent the true experience of the different notes of the Fragrance. Seal moisture into your skin by applying hand and body lotion before applying your fragrance.

HOW CAN I MAKE MY FRAGRANCE LAST LONGER ON MY SKIN?

Fragrances evaporate faster on dry skin. The best way to make a Fragrance last longer is to use a matching Fragranced body lotion or cream. You can also apply fragrances to your hair, which is said to hold scent longer than skin.
Also, apply your fragrance low on the body at the back of your knees, as well as behind your ears and on your neck, so that the scent rises and you won't lose it as quickly. It is also generally applied to your pulse points inside your wrists, elbow areas, inner center of your arm, shoulders, cleavage, below the adam's apple, behind your ears and torso.

WHAT IS FRAGRANCE LAYERING?

Many people define fragrance layering as using more than one form of the same scent, that is, using the fragrance over the matching body lotion or fragrance spritz. What your typical perfumist means by the term is quite different, and involves applying more than one fragrance at the same time to create an entirely new fragrance.

Experiment with our affordable fragrances and create your own unique fragrance, like we did at INUKA with our MODERN ME CLASSIC RANGE.
Begin your day with a fragranced bath or shower using our body wash. Next, apply the matching hand and body lotion after showering. Then apply your favourite matching fragrance to your pulse points.

Remember that applying any fragrance directly on any material / clothing could spoil it.

WHY IS IT IMPORTANT TO CHANGE FRAGRANCES ACCORDING TO DIFFERENT SEASONS, OCCASIONS AND MOODS?

Fragrances are described in a musical figure of speech as having three sets of 'notes', making the harmonious scent accord. The notes unfold over time, with the immediate impression of the top note leading to the deeper middle notes, and the base notes gradually appearing as the final stage. These notes are created carefully with knowledge of the evaporation process of the fragrance.

Top notes: The scents that are perceived immediately on application of a fragrance are called top notes. Top notes consist of small, light molecules that evaporate quickly. They form a person's initial impression of a fragrance. Top notes are also referred to as the head notes.

Middle notes: This is when the scent of a fragrance comes forward just prior to when the top notes dissipate. The middle note compounds form the "heart" or main body of a fragrance and act to mask the often-unpleasant initial impression of base notes, which become more pleasant with time. They are also called the "heart notes".

Base notes: These are the scent of a fragrance that appears close to the departure of the middle notes. The base and middle notes together are the main theme of a fragrance. Base notes bring depth and solidity to a fragrance. Compounds of this class of scents are typically rich and "deep" and are usually not perceived until 30 minutes after application.

HOW DO I FIND THE RIGHT FRAGRANCE FOR MYSELF?

The best way is by testing a fragrance on your own skin and not making a buying decision when experienced from a piece of paper or someone else's skin. Your true fragrance experience will emerge as it uniquely develops with the PH-balance of your own skin.

HOW MUCH FRAGRANCE SHOULD I WEAR?

Less is better. Your fragrance should never dominate you; rather re-apply after a few hours. A light fresh floral fragrance is always suitable for spring and summer seasons. Increased body temperature will also increase the smell experience of a fragrance as the scent becomes stronger. During autumn and winter the opposite happens. Build your fragrance wardrobe. Choose fragrances to suit your moods and the occasions.

WHY CAN'T I SMELL MY FRAGRANCE AFTER I HAVE WORN IT FOR A WHILE?

After a few days of using the same fragrance you become used to it and may not be able to smell the scent as well anymore. The scent is still there and can be smelt by others. A good idea is to build your own Fragrance wardrobe with different fragrances so that you can alternate between seasons, moods, occasions, day and evening wear. Using more than one fragrance for different reasons and seasons will eliminate this problem.

CAN A FRAGRANCE INFLUENCE MOODS?

Yes, research shows that about 75% of our emotions are generated by what we smell. Use your favourite fragrance to uplift your mood, spirit or to set a romantic aura around yourself. You also might want to wear a different fragrance from boardroom to bedroom.

CAN SPICY FOOD AFFECT THE SCENT OF A PARFUM?

No, the scent of a fragrance does not change. Spicy food can change the odour of the skin, thereby affecting the overall odour effect of a fragrance.

CAN FRAGRANCES LEAVE STAINS ON CLOTHES?

It is not recommended to spray fragrances directly on clothes because some fabrics may stain. Always apply your fragrance products before dressing.

WHERE AND HOW CAN I APPLY MY FRAGRANCE?

Apply directly to your pulse points: Inside the wrist, behind the ears, at the temples, the back of the neck and the cleavage area. Fragrances rise, so don't overlook your legs, knees, thighs, feet and ankles.

Spraying gives a more even distribution. When dabbed, drops of fragrance can go to waste. PLEASE NOTE that one should never rub a fragrance.

HOW CAN I PRESERVE MY FRAGRANCE AND HOW LONG DOES IT KEEP?

A fragrance can keep its scent and potency for years, although the color may change. Don't assume that that means the quality of the fragrance has changed: Fragrances is a living substance whose raw ingredients are constantly evolving. Certain storage conditions will ensure the lasting quality of the fragrance: The ideal storage conditions are room temperature and out of direct sunlight. Do not place near extreme heat or light. Extreme heat may cause a fragrance to oxidize, to change colour or change its smell. When transporting your fragrances, keep them in a cool place to prevent exposure to excessive heat. Heat builds quickly inside a vehicle. Liquids expand and contract with temperature changes. Excessive heat may cause the bottles to break.

IS THERE ANY BENEFIT TO STORING FRAGRANCES IN A REFRIGERATOR?

No, the ideal storage condition for fragrances is room temperature.

ARE INUKA FRAGRANCES AND FRAGRANCED PRODUCTS TESTED ON ANIMALS?

No, our products have not been tested on animals in any way whatsoever.

DOES INUKA FRAGRANCES HAVE A RETURN POLICY?

At INUKA we offer a simple, yet powerful 30 Day Satisfaction Guarantee: If a Consumer / Customer is not happy with his/her purchase it may be returned to their INUKA Business Member who will either refund or exchange the product for such a Consumer / Customer.

HOW DOES THE QUALITY OF THE INUKA PRODUCTS COMPARE TO THE ORIGINAL BRANDED PRODUCTS?

INUKA Products uses the same quality ingredients as the original branded products. The oils used in our products are created by respected perfumery companies in France with centuries of experience and expertise and are at the forefront of technology to set new popular trends.

HOW IS IT POSSIBLE FOR INUKA FRAGRANCES TO OFFER SUCH HIGH QUALITY PRODUCTS AT SUCH AN AFFORDABLE PRICE?

In our opinion there are many reasons for the high cost of branded fragrances. Advertising, packaging, and the type of distribution channels used by Fragrance Manufacturers' account for most of the cost. By eliminating the fancy packaging, the high cost of advertising and marketing our products directly to the consumer our INUKA consumers can enjoy the experience of a quality fragrance at an affordable price. After all, you wear the fragrance, not the expensive components.

DO YOU OFFER ANY OTHER SIZES IN BOTTLES?

No, not at this stage.

BUSINESS OPPORTUNITY AND DELIVERIES

HOW CAN I JOIN INUKA AND BE A BUSINESS ENTREPRENEUR?

Starting your INUKA Business is as easy as 1, 2, 3.

1. Purchase a business kit that offers exceptional value. There are 5 kits to choose from when joining INUKA. Start your business for as little as R600. INUKA business kits include a variety of our top selling products and all the business tools you need to launch your new INUKA business.

2. Complete your INUKA registration form and submit it together with the proof of payment to orders@inuka.co.za. Use your name and cellphone number as reference when making your deposit


3. Review the INUKA Senior Status and Beyond Business Guide that will be included with your Business Kit, explaining the business terminology and compensation plan.

Should you need more information to make an informed decision about which Business Kit to choose and how to start, kindly contact us on hello@inuka.co.za

WHAT KIND OF SUPPORT CAN I EXPECT FROM INUKA?

INUKA exists to make a positive impact on the lives we touch. Not only do we want to walk a journey with you to create a reliable, consistent and growing income, but we also care about the person you become on this journey. On your journey, we encourage personal growth and to embrace and enjoy the many adventures on your way.

What sets INUKA apart to be a company with a difference is our mission is to create an environment where our entrepreneurs will feel at home, valued and part of our INUKA Family. A place to grow as a person while we support and encourage you to work towards a better tomorrow and to share in your triumphs and challenges.

For this reason, we have experienced Helpdesk Support Consultants available. Supplementary training and support are offered free of charge. We encourage Members to make use of our Helpdesk for ongoing training, support and guidance.

Our measurement of accomplishment will be the success stories of our business entrepreneurs, how they make their lives a MASTERPIECE and how they live a great story worth sharing.

HOW CAN I BE SURE THAT INUKA IS NOT A PYRAMID SCHEME?

A pyramid scheme is a business model that promise its members payments for introducing others into the scheme, rather than encouraging the sales of products. Such organizations seldom involve sales of products or services with any real value. As recruiting multiplies, recruiting becomes quickly impossible, and most members are unable to profit; as such, pyramid schemes are unsustainable and often illegal. An easy way to know if a business is a pyramid scheme or not is to ask yourself: Can I earn an income even if I never introduce others to the business? If the answer is no, then most probably you can know for sure the business model is a pyramid scheme.

It is at our core values to offer our Members and opportunity to build a growing, consistent and reliable income. Is it possible for you to earn an INUKA income even if you never introduce someone? The answer is a most definite positive, YES!

At INUKA it is possible to benefit from the retail profits of your product sales, to enjoy earnings from our Compensation Plan and be rewarded with guaranteed additional annual cash rewards and travel incentives even of you never introduce the INUKA business opportunity to others.

HOW WILL I GET MY BUSINESS KIT AND FUTURE ORDERS?

At INUKA we recognize the importance of secure, safe and timeous delivery of your orders. For this reason, we take every precaution and only dispatch via our preferred courier service provider giving you peace of mind. We do not dispatch via the South African Postal Service. We also offer a free delivery for Business Kits that are part of a bulk/group order of at least 50PV or more. Normal delivery rates apply for smaller orders.

Please feel free to contact an INUKA Helpdesk Consultant on helpdesk@inuka.co.za should you need more information.

POSTAL DELIVERIES

Sadly, due to the unreliability of the Post Office Service, INUKA can no longer guarantee a safe and on time delivery of orders via the Postal Service due to circumstances beyond our control. We are experiencing a huge increase in lost, stolen and damaged orders. The Post Office also does not offer a reliable customer service communication to be able to track and trace where orders are and why orders are not reaching the final destination.

Recently the Post Office also implemented notices to say that perfumes are a restricted item and cannot be posted. This means that should a parcel go missing they will not support any claims for any refunds. Due to the restriction on perfumes we are therefore also not able to insure the parcels. At INUKA it is of the utmost importance for us to be able to give a promise to our Members that once they have placed and paid for an order that we will guarantee a delivery to them. Unfortunately, from the above you will realize that we can no longer give this assurance to our Members.

PLEASE NOTE: Going forward as from 7 July 2017 INUKA will no longer offer any Post Office dispatch services.

HOW LONG WILL A COURIER DELIVERY TAKE?

Main Center: 2 – 4 business days

(Within 50km of JHB, Pretoria, Polokwane, Rustenburg, Nelspruit, Vaal Triangle, Durban, PE, Richards Bay, East London, Pietermaritzburg, Bloemfontein, Kimberley, Cape Town, Stellenbosch, George)

Example: Order leaves INUKA on a Thursday (day0). Friday will be (day1), Monday (day2), Tuesday (day 3) and Wednesday (day4). Members can expect deliveries from the Monday(day2) – Wednesday (day4).

Regional Area: 3 – 7 business days (Areas that are more than 50km from Main Center)

Example: Order leaves INUKA on a Monday (day0). Tuesday will be (day1), Wednesday (day2), Thursday (day3), Friday (day4), Monday (day 5), etc. Members can expect deliveries from Thursday(day3) or the next 4 business days.

Remote Area: Delivery time can’t be estimated or guaranteed (Farms, Villages, Townships and Mines)

Due to these areas, not being serviced by couriers daily INUKA cannot give an estimated delivery time. Some remote areas are not serviced every day especially because of the distance to the area and there might also not be enough freight to warrant a daily trip to these areas. We strongly recommend using an alternative delivery address in a Main Center or Regional Area to secure a speedier courier delivery.